Terms and Conditions

Reservations

Reservations for your holiday in the Seychelles can be made on our website with a wide selection of cars. Reservations online need a 50% prepayment in order to secure the reservation.

Once we have received the prepayment, we will forward you a formal email confirmation and voucher along with delivery details. The remaining balance is to be settled on the day of rental in either Euro Cash, USD Dollars, Seychelles Rupee or Credit Card (see payment terms below).

Reservation with no prepayment will not be confirmed and prepayment is definitely required to secure your car rental.

Payment Terms

Upon confirming the reservation, a 10% – 50% prepayment to the value of the rental term / total is required to secure the reservation. The amount to be prepaid will depend on the season and as per service provider.

The remaining balance is to be settled on the day of rental in either Euro Cash, USD Dollars, Seychelles Rupee or Credit Card.

Please note: If the remaining balance is settled in Credit Card a 3.5% Transaction Charge will apply only on the Balance Outstanding.

Delivery – Mahe Airport & Ferry Terminal

We offer Free Delivery and collection to these locations. You will be met at these locations at the agreed time as per your reservation with your name on a paper upon arrival. We have 24-hour support WhatsApp +2482618568 and should there be any delays please let us know in advance for any changes in delivery. Thank you very much.

Delivery Praslin Island

FREE of charge everywhere.

Delivery – Hotel, Guest House or AirBnB Listed Accommodation

We offer Free delivery and collection once the booking is exceeding 3 days or more. Any shorter rentals surcharges will apply. Praslin Delivery and collection FREE everywhere.

In order for us to find you easily on the day of rental please share with us your room number once checked in to your accommodation. Delivery at any accommodation needs to be at the agreed time on the voucher.

Please note   |   Important   |    Mahe ONLY

We deliver & collect cars for free around Mahe Island unless of the following:

A surcharge of Euro 10 applies for delivery or collection at Ephelia Resort, Port Launay, Port Glaud and Four Seasons Resort, Petit Ance, Baie Lazare, Kempinski Resort, Baie Lazare on Mahé.

Collection / Drop Off Terms

Airport Returns

We have dedicated parking space available for Kreol Services clients which will be shown / made known to you on the day of rental. The drop-off procedure at the Airport will be discussed with your at the rental desk on the day of rental.

Other Return Locations

• We will always meet you on the day of return wherever your drop off location and time might be as per rental contract and agreement on day of rental.
• Under no circumstances are you to hand over the keys to anybody outside of representatives for that specific rental / service provider. You should not hand over the keys to any individual whom does not represent Kreol Services or the service provider, also not to take any advice from bystanders on what to do with the return of the car.

Late Returns or Changes in Drop Off / Return of Rented Vehicle

On the day of Drop Off / Return of rented car it should be at the time which is stipulated on the rental agreement and at the location also noted on the contract.

Any changes that is occurring that changes the drop off time and location needs to be communicated to the provider ahead of time.

Any returns extending the official return time on the rental agreement and without prior notice (6 hours) will result in a full day’s charge. If the car can be extended additional charges will apply automatically, if the car cannot be extended due to high occupancies the car needs to be returned at the agreed drop off / return location as per agreement.

Changes in drop off / return location must also be communicated ahead of time (6 hours), failure to do so will result in a full day’s charge.

Valet

We kindly ask our clients to reduce the amount of sand they place in the car. We do have a Valet Charge of SCR 500 / €35 in case a valet charge should be applied. We would charge valets charges in the following instances:

• Wet Seats
• Sand Everywhere in Car (Sand on Foot Carpets) is perfectly fine
  • Sand everywhere on seats, driving consoles, dashboard, on the doors, center console

Some sand is to be expected in the car and it is very unlikely to avoid any, we just ask our clients to reduce the amount of sand being deposited into the car. Our Beach Sand has got high salt content and rust can easily damage a car in the future. Therefor we kindly ask our clients to keep this in mind all the time.

Insurance, Taxes & Coverages

Full Comprehensive Insurance, Taxes & Collision Damage Waiver (CDW) is already included in the daily rate and in case of an accident the hirer’s liability shall be limited to:

(PLEASE NOTE: We do not take ANY DEPOSITS for the Insurance / Excess)

• Budget |    Economy   |   Economy Plus
  • €1000 maximum liability (extra insurance and coverages is available)
    • This can be reduced to:
      • Extra Cover €500 @ €8 per day
      • Super Extra Cover      €200 @ €12 per day
    • SUV’s
      • €1500 maximum liability (extra insurance and coverages is available)
        • This can be reduced to:
          • Extra Cover                 €900 @ €9 per day
          • Super Extra Cover      €500 @ €15 per day
• Theft Protection is available @ €10.00 once off fee
  • In case of complete loss/theft of car guests will only be liable for the maximum excess amount chosen on the contract (€1000 or €500 or €200). Without the Theft Protection plan guests will be liable to the value of €3500 for Budget, Economy and Economy + Categories & €5500 for the Honda Vezel and Hyundai Creta categories.
• Tyre and Glass Protection @ €5.00 per day
  • In case of any windscreen chip or breakage and guests have the Tyre and Glass protection plan no further charges will apply. Guests will not be held responsible. The Tyre protection does NOT include the rims and the wheel cap. Cost of any glass to car starts from €350.00 without the Protection plan.

NO PARKING UNDER COCONUT TREES! DON’T LEAVE ANY PERSONAL GOODS / BELONGINGS BEHIND IN CAR!

• Roadside Assistance @ €10.00 once off fee
  • We offer 24/7 Roadside assistance to all our guests. Without the roadside assistance plan there will be a base call out fee of €20 + €2.50 per kilometer travelled to and back from breakdown.
• Cancellation Waiver @ €10.00 once off fee
  • This coverage allows you to get full refund of your reservation total in case of any cancellation up to 48 hours before your arrival on Mahe Island. For any further cancellation policy information please read below.
• Important Insurance / excess policy information:

• Any accidents caused by the renter while under the influence of any prohibited substance lest it be Alcohol or drugs, renter will be 100% responsible for the rented car. Excess is automatically void.
• No individual / person is allowed to open the cars bonnet for any repairs, battery start, and anything related to car engine bay. Only the representatives of the respective service provider is allowed to open the bonnet. If this is not adhered to excess if waived and all costs is on the renter.
• No one other than the service provider is allowed to sanction towing of the rented Vehicle.
• Any accident or scratches to the vehicle, needs to be reported to Kreol Services or the service provider immediately after incident. This will allow us to serve you with appropriate service and quotes for repairs.

Unlimited Mileage

Guests has the freedom to explore every corner of the Island. No limitation in mileage.

Refueling Policy

• Praslin Island : Cars are given full tank and needs to be returned a full tank of fuel
• Mahe Island : We deliver with fuel in the tank and fuel policy is same to same.

Cancellation Policy

Guests will be charged cancellation charges as follows:

• We have no cancellation policy rather than just our cancellation waiver of 15 euro. How does this work:1. If you don’t have the cancellation waiver there is no cancellation charges but you are not entitled to a refund, you can just reschedule your trip.2. With the cancellation waiver you get a refund and only a 3.9% transaction charge apply
• NO SHOW – Full Cancellation
• Cancellation can be made as follows:
• Email @ info@kreolcars-seychelles.com
• Phone Call @ +2482618568
• WhatsApp @ +2482618568