Car Hire Terms & Conditions

Simple, transparent & worry-free car rental in Seychelles.

Welcome to Kreol Cars Seychelles. We believe renting a car should be straightforward. The quick summary below highlights the essentials, followed by the full Terms & Conditions for complete transparency.

At a Glance — What You Need to Know

• 30% to Confirm Your Booking: A 30% prepayment secures your reservation. The balance is payable when you receive the vehicle.
• Unlimited Mileage: Unlimited mileage is included at no additional charge.
• No Security Deposit: No security deposit is required for the listed insurance options.
• Comprehensive Insurance Included: Every rental includes comprehensive insurance with an applicable excess, which can be reduced to €0.
• Convenient Delivery: Mahé: free airport/ferry delivery for rentals of 3+ days. Praslin: free airport/ferry delivery.
• Full-to-Full Fuel: Receive the vehicle with a full tank and return it full.
• 24/7 Customer Support: Support is available 24 hours a day, 7 days a week.
• Optional Roadside Assistance: Add 24/7 roadside assistance for a one-time fee of €8.
• Flexible Cancellation Option: Add the €15 Cancellation Waiver for eligible full refunds up to 12 hours before scheduled arrival.

Please read the detailed terms below before confirming your booking.

1. Reservations & Payment

Booking Confirmation

A 30% prepayment of the total rental amount is required to secure your vehicle.

Once payment has been received, we will provide your:

• Booking confirmation
• Rental voucher
• Vehicle delivery/collection details

Important: A reservation is not considered confirmed until the required prepayment has been received.

Remaining Balance

The outstanding balance is payable when your vehicle is collected or delivered.

We accept:

• EUR (€)
• USD ($)
• Seychelles Rupees (SCR)
• Credit cards

A 3.5% convenience fee applies to credit card payments made toward the outstanding balance.

Prepayment requirements may occasionally vary during periods of high demand, special promotions, or where specific service-provider conditions apply. Any variation will be communicated before payment.

2. Vehicle Delivery & Collection

Please provide accurate flight, ferry, accommodation, and contact information when booking. If your travel arrangements change, please contact us as soon as possible by WhatsApp, telephone, or email.

Where the change is within your control, we kindly request at least 6 hours’ notice before the scheduled vehicle delivery.

Mahé Island — Seychelles International Airport & Ferry Terminal

For rentals of 3 days or more, delivery and collection are complimentary at Seychelles International Airport and the Mahé Ferry Terminal.

Upon arrival, our representative will meet you in the designated arrival area displaying your name on an iPad. Please ensure that your correct flight or ferry details are included in your reservation.

Other Mahé Locations

Delivery or collection outside the airport or ferry terminal areas is subject to a €30 surcharge. Where applicable, this charge will be communicated before delivery.

3. Praslin Island Delivery

Airport & Ferry Terminal

Delivery and collection at Praslin Airport and Praslin Ferry Terminal are complimentary. Our representative will meet you at the designated arrival area displaying your name on an iPad.

Accommodation Delivery

Delivery to or collection from hotels, guest houses, villas, Airbnb properties, or other accommodation is available for €10 each way.

Please provide your accommodation name, location, expected arrival time, and room/villa number where available. If you only receive your room number after check-in, simply send it to us once available.

4. Vehicle Returns

Your vehicle must be returned at the location, date, and time agreed in your rental contract.

Mahé Airport Returns

Dedicated vehicle return arrangements are available at Mahé Airport. Our representative will explain the return procedure when your vehicle is delivered. We can also send detailed parking and key-handover instructions via WhatsApp before departure.

Other Return Locations

Keys must only be handed to an authorized Kreol Services representative or left according to official instructions provided by our team.

If you expect to be late, please contact us as soon as possible. A return delayed by more than 6 hours without prior notification or approval may be charged as an additional full rental day.

Rental extensions are subject to vehicle availability and must be approved by our team.

5. Vehicle Cleaning & Valet Policy

A little beach sand is normal in Seychelles — we understand that. However, excessive amounts of sand and seawater can damage carpets, upholstery, seat mechanisms, and electrical components.

Please avoid entering the vehicle with excessively sandy or wet clothing, towels, shoes, or beach equipment.

Excessive Cleaning Fee

A professional valet fee of SCR 500 / €35 may apply where additional cleaning is required due to:

• Excessive sand
• Wet or heavily soiled seats
• Excessive mud or dirt
• Other conditions requiring specialist cleaning beyond normal rental use

Optional Valet Package — €15

For additional convenience, you may purchase our Valet Package for a one-time fee of €15 at the beginning of your rental. This covers the standard excessive-cleaning valet charge at return.

6. Insurance & Collision Damage Waiver (CDW)

Every rental includes comprehensive insurance, subject to the applicable insurance excess and policy conditions.

What is an Insurance Excess?

The excess is the amount for which you may remain financially responsible following an eligible insured incident. If you prefer greater peace of mind, you can reduce this amount by selecting one of our optional excess-reduction packages.

Budget Vehicles

Examples include: Kia Picanto and Hyundai Grand i10.

The €0 Excess option includes Glass & Tyre Waiver, subject to applicable exclusions.

SUVs & 7-Seaters

Examples include: Hyundai Creta, Toyota Urban Cruiser, Suzuki Brezza, Suzuki Ertiga, Suzuki Fronx, Suzuki Jimny, and similar categories.

The €0 Excess option includes Glass & Tyre Waiver, subject to applicable exclusions.

No Security Deposit

We do not require a security deposit for the above insurance options.

7. Tyre & Glass Protection

Customers who have not selected the €0 Excess package may add separate Tyre & Glass Protection.

Daily Rates

• Budget Vehicles: €6/day
• SUVs & 7-Seaters: €10/day

Without applicable protection, repair or replacement costs may start from approximately €400 for Budget Vehicles and €500 for SUVs & 7-Seaters.

Tyre protection applies to the rubber tyre only. It does not cover wheel rims, alloy wheels, wheel caps, or damage resulting from negligent, reckless, or prohibited vehicle use.

8. Important Insurance Conditions

Insurance provides protection against eligible accidental damage. It does not remove the renter’s responsibility to operate and care for the vehicle responsibly.

Insurance coverage and excess-reduction products may become invalid where damage or loss results from prohibited, unlawful, reckless, or negligent conduct. Examples include:

• Driving under the influence of alcohol or drugs
• Allowing an unauthorized person to drive
• Reckless or dangerous driving
• Deliberate damage
• Failing to report an accident or damage
• Unauthorized repairs or modifications
• Misuse of the vehicle
• Loss of vehicle keys

Lost or Damaged Keys

Lost or damaged keys are not covered by standard insurance or excess-reduction packages. A SCR 5,000 key replacement charge applies.

Additional costs may apply if the incident requires vehicle recovery, locksmith assistance, electronic programming, or replacement of related components.

9. Accidents, Breakdowns & Mechanical Problems

If you experience an accident, breakdown, warning light, tyre issue, vehicle damage, or mechanical concern, please contact our 24/7 customer support team immediately.

For your safety:

• Do not attempt repairs yourself.
• Do not arrange independent towing.
• Do not allow unauthorized persons to repair the vehicle.
• Do not open or interfere with the bonnet/engine compartment unless instructed by our support team.

Only Kreol Services or an authorized representative may arrange towing, repairs, or vehicle recovery.

Replacement Vehicles

If a replacement vehicle is required, we will make every reasonable effort to provide one as quickly as possible. Typical delivery time is approximately 30 minutes to 3 hours, depending on your location, traffic, vehicle availability, and the nature of the incident.

10. Optional 24/7 Roadside Assistance

For extra peace of mind, add 24/7 Roadside Assistance for a one-time fee of €8 for your entire rental.

Without this package, roadside call-outs are charged at €20 call-out fee + €2.50 per kilometre.

Any fuel, replacement parts, repairs, tyres, keys, or other items not covered by your rental or insurance remain separately payable where applicable.

11. Unlimited Mileage

All rentals include unlimited mileage at no additional charge. You can explore your rental island without additional kilometre charges, subject to the permitted vehicle-use conditions stated in your rental agreement.

12. Fuel Policy — Full to Full

We use a simple Full-to-Full Fuel Policy on both Mahé and Praslin. Your vehicle is supplied with a full tank of fuel and must be returned with a full tank.

If the vehicle is returned without a full tank, the following charges apply: €10 refuelling service fee + €1.50 per litre of missing fuel.

We recommend filling the vehicle shortly before returning it and keeping your final fuel receipt until handover is complete.

13. Optional Cancellation Waiver

Travel plans sometimes change. For additional flexibility, you can purchase our €15 Cancellation Waiver.

The waiver is a one-time, non-refundable €15 fee. With a valid Cancellation Waiver, an eligible booking may be cancelled for a full refund when cancellation is received at least 12 hours before the scheduled arrival time.

The €15 Cancellation Waiver fee itself remains non-refundable. Cancellations made less than 12 hours before scheduled arrival and no-shows remain subject to the applicable cancellation conditions.

14. Standard Cancellation Policy

If you do not purchase the Cancellation Waiver, the following cancellation conditions apply:

Where a refund is due, non-refundable waiver fees, payment-processing charges, or other non-refundable service charges may be deducted where applicable.

Tip: If your plans change, contact us as early as possible. The sooner we know, the more effectively we can assist you.

15. Flight & Ferry Delays

We understand that flight and ferry delays can happen. If your arrival is delayed or rescheduled, please contact us as soon as you have updated information.

Please provide:

• Your booking name
• Flight or ferry number
• Updated arrival time
• Accommodation details, where relevant

Advance notice helps us reorganize your vehicle handover and minimize waiting time. For changes within your control, please provide at least 6 hours’ notice whenever possible.

16. Vehicle Safety & Security

Coconut Trees

Avoid parking directly beneath coconut trees. Falling coconuts can cause significant damage to vehicles.

Personal Belongings

Please do not leave valuables unattended inside the vehicle, including passports, cash, mobile phones, cameras, laptops, bags, or luggage. Always close the windows and lock the vehicle when leaving it unattended.

Parking & Driving

Please take extra care when driving or parking near beaches, narrow roads, steep roads, roadside drains, and unpaved areas. Always park safely and legally. Personal belongings left inside the vehicle remain the customer’s responsibility.

17. Customer Responsibilities

During your rental, we kindly ask you to:

• Drive responsibly and follow Seychelles road traffic laws.
• Allow only authorized drivers to operate the vehicle.
• Take reasonable care of the vehicle and keys.
• Report accidents or damage immediately.
• Report warning lights or mechanical concerns promptly.
• Follow instructions from our customer support team.
• Return the vehicle at the agreed time and location.
• Return the vehicle with a full tank of fuel.
• Avoid unauthorized repairs, towing, or modifications.
• Inform us promptly of changes affecting your rental.

Failure to comply with these responsibilities may affect insurance coverage and may result in additional charges where permitted under the rental agreement.

18. Need Help? We’re Available 24/7

Whether you have a question before your trip, need help finding your representative at the airport, or require assistance during your rental, our team is available 24 hours a day, 7 days a week.

Reservations, Changes & Cancellations

For urgent assistance during your rental, please contact our customer support team immediately.

19. Acceptance of Terms

By confirming a reservation, making the required prepayment, signing the rental agreement, or accepting possession of the vehicle, the renter acknowledges that they have read, understood, and accepted the applicable Car Hire Terms & Conditions.

Any optional service selected — including excess reduction, Tyre & Glass Protection, Roadside Assistance, Cancellation Waiver, Valet Package, or delivery service — will form part of the customer’s booking and/or rental agreement.

Where specific conditions on the signed rental agreement relate to the individual renter, vehicle, rental period, insurance selection, delivery, or return arrangement, those specific conditions will apply to that rental.