Terms and Conditions

1. Reservations

Booking & Prepayment

• A 30% prepayment of the total rental amount is required to secure your reservation.

• Once the prepayment is received, a confirmation email, booking voucher, and delivery details will be issued.

• The remaining balance is payable on the day of vehicle collection in EUR, USD, SCR, or by credit card (see Payment Terms below).

• Bookings without prepayment are not confirmed.

Payment Terms

• Prepayment amounts may vary depending on seasonal demand or service provider policies.

• The outstanding balance may be paid in cash (EUR, USD, SCR) or by credit card.

• Credit card payments incur a 3.5% convenience fee, applied only to the remaining balance.

2. Rental Car Delivery

Mahe Island

• Free delivery for rentals of 3 days or more at:

  • Mahe Airport

  • Ferry Terminal

  • Public meeting points

• A €20 surcharge applies for deliveries or collections outside the airport or ferry terminal areas.

• If your arrival time changes, notify us as soon as possible via email, WhatsApp, or customer support.

Praslin Island

• Free delivery anywhere on Praslin, including the airport and ferry terminal.

• Deliveries to or collections from accommodation incur a €10 fee each way.

• Please inform us promptly of any changes to your arrival details.

Hotels, Guest Houses & Airbnb Accommodation

• Provide your room number after check-in to ensure seamless vehicle delivery.

• Any changes to accommodation or arrival times must be communicated immediately.

Airport Returns

• Dedicated parking spaces are available at Mahe Airport.

• Full drop-off instructions will be provided at the rental desk during collection.

Other Return Locations

• Returns must be made at the pre-agreed location and time stated in the rental contract.

• Keys must not be given to anyone except an authorized Kreol Services representative.

• Late returns exceeding 6 hours without prior notification will be charged an additional full day rental.

3. Vehicle Cleaning Policy

• To avoid damage from high-salt-content sand, clients should avoid bringing excessive sand into the vehicle.

• A valet fee of SCR 500 (€35) applies for excessive sand, wet seats, or similar conditions.

• Alternatively, clients may opt for a once-off €15 Valet Package at the start of the rental, eliminating potential valet charges at return.

4. Insurance, Taxes & Coverage

Full Comprehensive Insurance & Collision Damage Waiver (CDW)

Budget Vehicles (Kia Picanto, Hyundai Grand i10)

• Base excess: €1500

• Optional reductions:

  • €500 excess: €10/day

  • €200 excess: €15/day

  • €0 excess: €35/day (includes Glass & Tyre Waiver)

SUVs & 7-Seaters (Creta, Urban Cruiser, Brezza, Ertiga)

• Base excess: €2500

• Optional reductions:

  • €1000 excess: €10/day

  • €500 excess: €15/day

  • €0 excess: €35/day (includes Glass & Tyre Waiver)

Important:

• Full cover does not include negligent actions (e.g., loss of keys).

• A SCR 5000 fee applies for key replacement.

• No deposits are required for any insurance options.

Tyre & Glass Protection

• Budget Vehicles: €6 per day

• SUVs & 7-Seaters: €10 per day

• Without protection:

  • Repairs start at €400 for Budget Vehicles

  • Repairs start at €500 for SUVs & 7-Seaters

• Protection covers rubber tyres only — rims and wheel caps are not included.

Additional Safety Notes

• Avoid parking under coconut trees due to risk of falling coconuts.

• Do not leave valuables inside the vehicle.

5. Additional Assistance Fees

Roadside Assistance

• A one-time €8 fee provides 24/7 roadside assistance throughout your rental.

• Without coverage, call-outs are €20 + €2.50 per km.

Cancellation Waiver

• A €15 once-off, non-refundable waiver allows full cancellation refunds up to 12 hours before arrival.

6. Important Insurance & Excess Policy Information

• Accidents occurring under the influence of drugs or alcohol result in full liability for all damages.

• Clients must not open the bonnet or attempt repairs.

• Only Kreol Services is authorized to arrange towing.

• All accidents, damages, or mechanical issues must be reported immediately.

• Replacement vehicle delivery time is typically 30 minutes to 3 hours, depending on availability.

7. Mileage Policy

• Unlimited mileage is included at no additional cost.

8. Refuelling Policy

Praslin Island

• Vehicles are supplied with a full tank and must be returned full.

Mahe Island

• Vehicles must be returned with the same fuel level as at delivery.

9. Cancellation Policy

• Up to 36 hours before arrival: 30% charge of total rental balance

• Up to 12 hours before arrival: 50% charge of total rental balance

• No-show without notice: 100% charge of the total prepaid amount

For Cancellations, Contact:

• Email: info@kreolcars-seychelles.com

• Phone/WhatsApp: +248 261 8568

For any questions or clarification, our 24/7 customer support team is always available.