Terms and Conditions

1. Reservations

Travelers can book high-quality vehicles on our website at any time, with 24/7 customer service support. Our diverse fleet accommodates varying group sizes, ensuring a smooth rental experience.

Online Booking & Prepayment

• A prepayment of 10% to 50% of the total rental amount is required to confirm a reservation.
• Once the prepayment is received, a confirmation email with a booking voucher and delivery details will be sent.
• The remaining balance must be paid on the day of rental in Euro (EUR), US Dollars (USD), Seychelles Rupees (SCR), or via credit card (see payment terms below).
• Bookings without prepayment will not be confirmed.

Payment Terms

• The prepayment amount varies depending on the season and specific service provider conditions.
• The remaining balance is payable in cash (EUR, USD, SCR) or by credit card.
• Credit card payments incur a 3.5% convenience charge on the outstanding balance.

2. Rental Car Delivery

Mahe Island

• Free delivery is available for rentals of 3 days or more at Mahe Airport, the ferry terminal, and public spaces.
• A €20 surcharge applies for deliveries or collections outside the airport or ferry terminal.
• If your arrival time changes, please notify us as soon as possible via email, WhatsApp, or customer support.

Praslin Island

• Free delivery is available anywhere on Praslin Island, including the airport, ferry terminal, accommodations, or public spaces.
• If arrival details change, please inform us as soon as possible.

Hotel, Guest House or Airbnb Listed Accommodation

• Provide your room number upon check-in to facilitate on-time delivery.
• Any changes in accommodation or arrival time should be communicated promptly.

Airport Returns

• Dedicated parking spaces are available at Mahe Airport.
• Drop-off procedures will be explained at the rental desk during vehicle collection.

Other Return Locations

• Returns must occur at the pre-agreed location and time as per the rental contract.
• Under no circumstances should keys be handed over to anyone other than an authorized representative.
• Late returns (over 6 hours past the agreed time without notice) will incur an additional full day’s charge.

5. Vehicle Cleaning Policy

• To prevent damage from high-salt-content sand, clients should minimize bringing sand into the car.
• A valet fee of SCR 500 (€35) applies for excessive sand or wet seats.

Insurance, Taxes, & Coverage

Full Comprehensive Insurance & Collision Damage Waiver (CDW)

Budget Vehicles (Kia Picanto, Hyundai Grand i10)

• €1500 maximum liability, with optional reductions:
  • €500 liability: €10 per day
  • €200 liability: €15 per day
  • €0 liability: €35 per day (includes Glass & Tyre Waiver)

SUVs & 7-Seaters (Creta, Urban Cruiser, Brezza, Ertiga)

• €2500 maximum liability, with optional reductions:
  • €1000 liability: €10 per day
  • €500 liability: €15 per day
  • €0 liability: €35 per day (includes Glass & Tyre Waiver)
• No deposits are required for insurance or excess.

Tyre & Glass Protection

• €6 per day for Budget Vehicles.
• €10 per day for SUVs & 7-Seaters.
• Without coverage, repair costs start at €400 for Budget Vehicles and €500 for SUVs & 7-Seaters.
• Rims and wheel caps are not covered.

Additional Safety Note

• Avoid parking under coconut trees to prevent damage from falling coconuts.
• Do not leave valuables in the vehicle.

Additional Assistance Fees

 Roadside Assistance

• A one-time €8 fee ensures 24/7 roadside assistance.
• Without coverage, call-outs are charged at €20 plus €2.50 per km.

Cancellation Waiver

• A €15 fee allows full refunds for cancellations up to 12 hours before arrival.

Important Insurance & Excess Policy Information

• Accidents under the influence of drugs or alcohol result in full liability for damages.
• Clients are not allowed to open the car bonnet or attempt repairs.
• Only Kreol Services can authorize towing.
• All accidents or damages must be reported immediately.
• Replacement vehicles may take 30 minutes to 3 hours, subject to availability.

Mileage Policy

• Unlimited mileage is included at no extra cost.

Refuelling Policy

Praslin Island

• Vehicles are delivered with a full tank and must be returned with a full tank.

Mahe Island

• Vehicles must be returned with the same fuel level as received.

Cancellation Policy

Cancellation Policy

• Up to 36 hours before arrival: 30% charge of total rental balance.
• Up to 12 hours before arrival: 50% charge of total rental balance.
• No-show without prior notice: Full charge of total prepaid amount

For cancellations, contact us via:

• Email: info@kreolcars-seychelles.com
• Phone/WhatsApp: +248 261 8568

If you require clarification, please contact our 24/7 customer support team.